We believe benefits should be easy to administer and manage. That’s why our staff of highly trained professionals has the resources and experience to make every interaction as simple and efficient as possible.
Colonial Life's web-based services are designed with our plan administrators in mind. Let us save you valuable time and energy so you can focus on the more important aspects
of your job!
Ez Billing: The most convenient way to reconcile your account bill. It's simple, it's easy and it's a free service for Colonial Life accounts. This completely automated service is as easy as attaching a document to an e-mail message. You send us an electronic file that reflects any premiums for Colonial Life products that you deducted from your employees' paychecks. We will then compare it to our current electronic bill for your account, resolve any discrepancies, and apply the premium.
E-Bill: This service provides an online view of your account bill. You can view the summary information associated with your bill, such as the bill premium due date, premium due, invoice number and billing frequency. If your account has 250 or fewer payers, you can view your bill in detail.
Ez Administration: This functionality allows you to "search" at the employee level and view employee-level information on Colonial Life products such as policy status, coverage effective dates and policy/coverage type.
E-mail Notification Service: We can also provide you an e-mail notification each time your new bill information is posted on the Colonial Connect site - no more paper bills!
E-Pay: You can choose to pay your bill through our electronic premium payment service, which is available to our Ez Billing customers.
Join the Colonial Connect for Plan Administrators website and start taking advantage of these service options now.
Colonial Life’s traditional one-to-one enrollments offer the most employee engagement and best opportunity for decision-making support. To help educate and counsel your employees on their benefit needs, we come to your worksite and spend one-to-one time meeting with each employee and enrolling them through our own enrollment technology.
Each employee has the chance to confidentially review his or her current benefits, consider new options, and most importantly, see how their choices will affect their paycheck. We can also capture simple changes, such as an employee’s new address.
If we make any updates or changes, we will make them in a confidential manner and give them back to you for updating your personnel files. This includes addresses, phone numbers, and marital status. What this means to you is up-to-date information on all your employees, and the real benefit to you is fewer errors in sending such things as W-2’s and less work for your staff.
We also offer the option of co-browsing. It’s the same as a one-to-one enrollment session but conducted over the Internet with a Colonial Life benefits counselor on the phone. Both the benefits counselor and employee log in to our Harmony® enrollment system. The employee has all the advantages of a one-to-one session but it’s simply over the phone.
Self enrollment and group meetings offer alternative options that are available to access employees who work remotely or are not able to meet with a benefit representative. Our pre-enrollment communications can introduce employees to our simple web-based enrollment system and the steps they need to follow.
Whichever enrollment option best fits your business needs, the web-based technology that powers them all is our simple-to-use Harmony® enrollment system, which features online and offline capabilities.
Harmony® provides everything you need to have a successful enrollment.
- Streamlined enrollment of all your benefits – core and voluntary.
- Your benefits program is communicated consistently to all employees, regardless of location or how they are enrolled.
- Harmony’s daily reporting tool allows us to provide you with data on who has enrolled, who hasn’t, and details on elections being made each day during the enrollment.
- From daily enrollment reporting to post-enrollment data return, Harmony has the flexibility to allow you to customize the type of data we provide to meet your individual business needs.
- In addition to annual enrollments, we can provide support for new-hire enrollments.
Harmony® utilizes safeguards to keep information about your employees and their elections protected; provides immediate notification if employees are eligible for the Colonial Life products they are applying for; and supplies accurate payroll deduction information after the enrollment.