Contact Us

We want it to be easy for you to contact Colonial Life. If you have a question, please feel free to contact us via phone, fax or e-mail. Just choose the option that is most convenient. If you are a policyholder, plan administrator, producer or broker, use these links to find different ways to get in touch with us.

Policy Holder Contact Information

Colonial Life Service Center

1.800.325.4368 | Send us an email | Contáctenos |
Request Access to Policy Holder Website

Automated service is available 24 hours a day, seven days a week.

To speak with a customer service representative, please call between
8 a.m. – 7 p.m. EST Monday through Friday. Spanish-speaking representatives are available during normal business hours.


For Claims:

Colonial Life & Accident Insurance Company
P.O. Box 100195
Columbia, SC 29202-3195

Fax Claims


Información en Español

Plan Administrator Contact Information

Plan Administrator Service Center

1.800.256.7004 | Request Access for Plan Administrator Web Site

Service Specialists available Monday – Friday, 8 a.m. – 7 p.m., EST

If you have questions about your billing invoice, the payment process, bill reconciliation or an employee's claim, please contact the Plan Administrator Service Center.

You can also get answers to various questions via the Colonial Connect for Plan Administrators SM website.


1.800.561.3082 — available 24 hours a day, 365 days a year.

Mailing Address:

Colonial Life & Accident Insurance Company
P.O. Box 1365
Columbia, SC 29202

NJ District Office
Lisa A. Perri

Phone: 856.983.9600

Fax: 856.983.9696

775 Route 70 East, Suite F-100
Marlton, NJ 08053


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